At PhotoPrint Africa, we strive to deliver your personalized orders efficiently and securely. This Shipping Information page outlines our shipping process, costs, and policies. By submitting an order through our website, you agree to the terms outlined here.

1. Order Process

• Orders are submitted via the shopping cart on our website and automatically emailed to orders@photoprintafrica.co.za for manual processing.
• Payment Process: PhotoPrint Africa does not process payments online. Upon checkout, you will receive our banking details via email. You must make payment to the provided account and send proof of payment to orders@photoprintafrica.co.za to confirm your order.
• Processing times may vary depending on the complexity of customization (e.g., design approval, production) and confirmation of payment. We will provide an estimated timeline via email after receiving your proof of payment.

2. Shipping Costs

Shipping costs will be communicated to you via email upon checkout. Our rates, handled by Courier Guy, are as follows:

• 0-3kg: R150 (Standard Shipping)
• 0-3kg: R250 (Overnight Shipping)
• 5+kg: R400 (Standard Shipping)

Additional fees may apply for remote areas or special handling, and these will be communicated during order confirmation.

3. Shipping Methods

• We use Courier Guy for all deliveries, ensuring reliable and tracked shipping within South Africa.
• Overnight shipping is available for 0-3kg orders where Courier Guy services permit, subject to confirmation.

4. Delivery Times

• Standard shipping typically takes [insert estimated days, e.g., 3-7 business days] from the date of dispatch, depending on your location.
• Overnight shipping, if selected, aims for next-business-day delivery, subject to Courier Guy’s schedule, order processing, and payment confirmation.
• Delays may occur due to customization, payment verification, high order volumes, or unforeseen circumstances (e.g., weather, courier issues). We are not liable for such delays.

5. Tracking and Updates

• Once your order is dispatched (after payment confirmation), we will email you a tracking number (if available) and delivery updates to the email address provided during checkout.
• Please ensure your contact information is accurate to receive these updates.

6. International Shipping

Currently, we only offer shipping within South Africa. International shipping may be considered in the future; please contact us for updates.

7. Lost or Damaged Shipments

• If your order is lost or damaged during shipping, please notify us immediately at orders@photoprintafrica.co.za with details and, if possible, photos of the issue.
• Claims will be handled on a case-by-case basis in accordance with our refund policy (available as a separate document/page on our website).